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Digital Consultancy

All digital, all good

As the UK telecare market heads towards the 31 January 2027 analogue to IP deadline, Tunstall is the digital partner to help you identify and maximise the opportunities available, understand and overcome potential challenges, and support you with all the practical stages of making the switch …

Your digital partner for the IP deadline

This switchover from analogue telephone adapter (ATA) to digital by December 2025 marks the most radical change in the UK telecare market to date. With the right digital infrastructure in place, you can use this development to both re-examine your current telecare system and build a new foundation for future technological advancement.

Tunstall uses clear communication to cut through any confusion with the digital transition. Our experience and expertise means we can help you appreciate the scope and impact that the digital switchover will not only have on your service, but the sector as a whole. When it comes to investment, we can help you get your head around the financial implications and the practical procurement paths.
This is in addition to a world-class system of standards-compliant products developed to offer a more integrated and efficient process for users, families and providers.

How does this impact the telecare sector?

IP telecare solutions have the potential to transform service-delivery, streamline support and future proof your telecare offering. But, alongside the system innovation, IP telecare puts people at the centre of your service and provides more preventative solutions; ultimately allowing greater independence, for longer.

IP telecare is relatively low-cost, helps people to stay living in a place of their choice for longer with increased quality of life, and plays a part in avoiding hospital admissions. It can also prevent, or at least delay the need for residential care.

Digital telecare solutions also continually improve services for the user, the operator and the provider through data and information, which is collected, analysed and interpreted.


Opportunities for the telecare sector

Improved safety

Improved safety

Better service provision

Better service provision

More proactive approach

More proactive approach

Increased efficiency

Increased efficiency

Integrated and prevention

Integrated and prevention

When it comes to digital transition, we

  • Understand the scope and scale of the digital challenge
  • Maximise the opportunities presented by digital solutions
  • Work across housing, health and social care
  • Support with local digital upgrade roll out plans based on the Openreach stop sell exchange
  • Define upgrade and implementation options
  • Build innovative procurement models and upgrade packages
  • Ensure solutions maintain industry standards and deliver quality
  • Put people first - service users, operators and providers
  • Communicate effectively with people

Get in touch

How we can make the most of the opportunities and deal with the challenges of transitioning to digital technology

Tunstall Lifeline Digital, the new telecare standard

Tunstall Lifeline Digital is our next generation home hub, supporting IP alarm protocols and the analogue to digital transition. It’s the most advanced Lifeline hub we’ve ever produced, with superb connectivity for highly personalised and efficient care solutions, and an improved user experience. 

Find out more about Lifeline Digital  


PNC IP, your call monitoring software for a digital future

Proven, flexible and reliable, Tunstall’s PNC IP solution can be built around the unique needs of your monitoring centre, supporting both analogue and digital services across living environments enabling you to phase your investments and move seamlessly towards the digital future.  

Find out more about PNC IP

Digital Consultancy Service for the upgrade of schemes

We have developed clear upgrade paths and our specialist staff are available to offer expert advice and guidance on the most effective way to upgrade your existing systems, whether that be recent Communicall Vi or Vi IP systems or equipment as old as 25 years.

Book a meeting with your Regional Account Manager

Maximising budget and procurement

Whilst the benefits are clear in terms of faster, more reliable services and the ability to deliver more personalised and preventative care, not all digital solutions operate on a capital expenditure basis.

As the technology and its deployment evolves, procurement models must become more flexible, and Tunstall is here to help, with a range of options:

Capital purchase 

A traditional budget-led method, where equipment is purchased outright and owned in full by the customer once the total amount is paid upon delivery. Products and their storage, maintenance and renewal are managed by the customer.


Subscription based

This model spreads the cost of the hardware over time, and charges can be based on usage for increased cost-effectiveness. Additional services can also be included as part of the subscription, such as assessment, installation, decommissioning and monitoring, giving flexibility in service delivery.


Leasing conserves capital and enables easier budgeting with transparent costing over a defined period. It also offers the flexibility to upgrade equipment during or at the end of the lease, making it easier to keep up as technology advances. It’s a regulated service which can be matched to available budget.

Customer case study with Beyond Housing

In 2022, Tunstall supported Beyond Housing to navigate the digital transition and launch its new independent living service, Reach & Respond. See how this launch marks an integral part of their strategy as we move into a digital communications era.

View the full case study, including interviews from Chief Operating Officer, Steve Rawson and Digital & Technology Coordinator, Robin Hepples.

TECS is a major part of the way LHP delivers excellent services for all stakeholders and working with Tunstall has helped us to shape our service to become more agile and maximise the opportunities presented by the digital future for both our tenants and colleagues. We are driven by the same customer focused goals and working to achieve the same outcomes.

John O’Hanrahan, Customer Service Centre Manager, LHP


Professional support from a digital transition partner