Monitoring and Response

Tailored, Pioneering Response Solutions

Tunstall Response offers a wide range of services, tailored to an individual’s particular needs. The service provides 24 hour support to individuals with a variety of needs such as older people, those with long-term conditions, individuals with complex needs, people with dementia, hearing impairments and users for whom English is not their first language.

What sets us apart is our ability to provide a complete solution to a specific challenge, rather than just the technology. As well as pioneering our own connected devices and platforms, we are also able to embrace third party technology to provide innovative, service-based solutions to solve complex service user needs.

Tunstall Response Annual Report 2020
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Tunstall Response Services include:

  • Telecare monitoring – 24/7
  • Telehealth monitoring and triage
  • Hosted Services
  • Infrastructures (virtual centres) and call managed services
  • Lone worker services and monitoring
  • Out of hours repair call monitoring
  • Out of hours anti-social behaviour calls signposting
  • Out of hours homelessness calls signposting
  • Out of hours temporary housing signposting
  • Disaster recovery for other PNC centres
  • Domestic violence calls
  • Lone worker monitoring
  • Reassurance calls
  • Outbound preventative campaigns


New Models of Person-Centred Care

Tunstall's Connected Services portfolio is based on extensive international experience in the telecare industry. Solutions built on proven economic and service user outcome metrics. Tunstall has designed a proactive and personalised model of remote care based on a segmentation of the users and their needs. This delivers a tailored package of proactive services according to the needs of each person, ensuring the provision of person-centred care.

Traditional Technology Enabled Care (TEC) has been developed from a robust approach to critical alarm handling. This is often described as a Responsive or Reactive model of care. The service user triggers an alarm by pressing a pendant button or a smoke, flood or gas detector, which has served the market well for many years. The need to manage an ever-increasing demand combined with shrinking budgets is leading Government Funded care providers to look at transformational models of care delivery and management.

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Connected Care

Our innovative range of care solutions and services enable people to live more independent and fulfilling lives. Whether it's in an individual’s home or in residential care, our proactive and integrated approach provides 24/7 monitoring and support to deliver efficient and responsive care.

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Digital Journey

With BT announcing that by 2025 everyone will have been moved from analogue to IP voice telephone services, the UK's switch to digital is imminent. Visit our Digital Journey page for more information on how we can support you in the journey to 2025 and beyond

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Case Studies

Tunstall has been creating innovative products and services to help older people and those with long term needs live life to the full for over sixty years. Read more about our innovative approach to transforming care and health in the UK.

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