Predictive Telecare for Tunstall in Spain
Creation of a preventative approach across care secores that was a public-private collaboration, using technology and continuous improvement to create an international reference point for excellence in teleassistance delivery.
The Challenge:
- Creating a public-private collaboration to deliver a preventative approach across care sectors, using technology and continuous improvement
- Needing to provde Barcelona's local teleassistance service (SLT) which serviced 67,000 people with a range of connected support.
The Solution:
- The Tunstall Televida teleassistance service combines telecare monitoring and response, co-ordinating social care and third party services to deliver proactive outbound contact from monitoring centres.
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250,000 users in Spain
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16 million calls across 8 centres
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Preventative outbound calls
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Coordinated across multiple stakeholders
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Reduced A&E and ambulance requirements
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Delayed admissions to residential care
The success of the public-private partnership is due to the relationship we have with our customers. We understand their logic, they understand ours, and we work in partnership together.
Abel Delgado, CEO Tunstall Southern Europe
