Tunstall+ app for Lifeline Smart Hub


The app has been designed to simplify the installation of the Lifeline Smart Hub and telecare sensors, increasing efficiency and improving the user experience by making it quicker and easier to set up telecare systems. 

Tunstall+ will guide you through the process of checking the Smart Hub status for power and connectivity, adding associated sensors, and configuring essential settings.


  • Locate a device - using the camera to scan the 2D barcode or use the keyboard to enter the device’s serial number (PRC)
  • Identify and update new firmware for the Smart Hub 
  • Add unit ID to single / all destinations - configure the unit ID of the Smart Hub
  • Sensors - easily manage sensors, add by scanning the barcode and swipe to delete
  • Configuration of Smart Hub features:
    • Integral Ambient Temperature
    • IP Periodic Calls - configure IP alarm calls
    • GSM Periodic Calls
    • Time windows - alarm events schedule
    • Virtual Property Exit
  • Migration - move a device from one district to another
  • Sensor clone - import sensors from a different device
  • Template - apply an existing template to a device
  • Language choice - if the smartphone using the Tunstall+ app is configured in another language e.g. Welsh, the app will automatically configure to this language


  • Simplifies installation - providing a better experience for all installers, Service Providers and Tunstall
  • Improves efficiency - reducing the amount of time taken to configure Hubs and sensors
  • Enables rapid installation - supporting response to the COVID-19 emergency
  • Increases the value of DMP - through offering a choice of configuration methods
  • Automates setup for additional services - removing the need for manual intervention

Lifeline Smart Hub

Lifeline Smart Hub and DMP

The Smart Hub is Tunstall Healthcare UK’s first IP home unit, opening a new world of possibilities for the provision of care in the home.

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