Communicall Vi IP

A digital hub for retirement accommodation to keep homeowners connected

Communicall Vi IP is a scalable communication system designed to provide video door entry, onsite communication and needs-based telecare for housing with care.

Designed for a variety of group living environments

Communicall Vi IP is suitable for use in various group living environments, including sheltered housing, supported living for adults and over 55s apartment complexes. Each Communicall Vi IP installation is tailored to the specific needs of each site and its residents.

A versatile platform enabled for change

Digital technology provides safety and security and a range of services that meet a more holistic set of resident needs. It enables managers to provide high quality, outcomes-focussed support, while enabling them to undertake more routine tasks remotely.

Services include integral video door entry, internal telephony and Wi-Fi, increasing resident security and encouraging greater social and digital inclusion. Additional services are planned.

A versatile, compliant system that can be tailored to the needs of each user.

  • Provides security and peace of mind.
  • Enhances the resident experience.
  • Increases staff productivity and responsiveness to residents.
  • Enables tailored support for changing needs.
  • Future-proof investment in a digital platform to support new services.

Supports greater social and digital inclusion and provides more control over the home environment.

How does it work?

Stylish, contemporary, internet-enabled phones in each dwelling are linked to a central Control Unit. The phones can be used to make free on-site calls to other residents and on-site services, as well as providing video door entry and speech communication in the event of an alarm call.

The system is managed by Housing Services Portal or local System Control Panel. The system also supports a wide range of telecare devices. The radio receivers form part of the dedicated social alarm radio infrastructure which delivers the alarm data to the Control Unit.

Technical features:

  • Integrated video door entry
  • State-of-the-art touchscreen apartment hub
  • Multiple concurrent onsite calls handling
  • Ultra-fast on-site alarm reporting
  • Supports telecare
  • Simple transition path to greater functionality
  • Standard IP cable infrastructure
  • Digital platform and app functionality
  • Video door entry
  • Tailored telecare support
  • Connectivity and social inclusion
  • Platform for future value-added services


  • Non-stigmatising modern universal design
  • Easy to use
  • High quality hands-free speech
  • Needs-determined services provided
  • Encourages social and digital inclusion
  • Increased security through use of video
  • Secure scheme protected through video door entry, access control  systems and link to fire panel
  • Options to enhance resident engagement and digital inclusion
  • Safe, secure and resilient
  • Flexible operation
  • Choice of services available
  • Saves time and money via remote administration functions
  • Future service provision through use of digital platform


Communicall Vi IP provides a platform for freedom, now and in the future.

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Retirement and Supported Living Technology Solutions

Our Retirement and Supported Living Solutions are based on our industry-leading Communicall architecture and help over 55s and younger people with support needs to live life to the full. Our aim is to help people maintain independence and support active, enriched lifestyles in a shared environment, by facilitating access to services and care if needed.

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Engineer at the door of service user

Service and Maintenance

Tunstall’s community alarm, warden call and Connected Care solutions are the most widely used in the UK. We offer a range of service agreements, designed to meet your needs and deliver the highest quality in planned and responsive maintenance. As well as supporting Tunstall equipment we can also cover third party products, giving you cost effective, integrated services from a single provider.

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Contact Us

If you'd like to know more about our products, services and solutions, we'd love to hear from you. Get in touch and a Tunstall representative will be happy to help.

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