Business continuity, for us and our customers is our primary focus. We continue to work closely with our customers and staff, taking all necessary actions to protect their safety and minimise the effects of COVID-19, in line with Government advice.
Wherever possible, we have enabled home working and strictly adhere to the Government’s guidance on social distancing within key worker environments.
In addition to our standard business continuity plan, Tunstall’s crisis management team continues to focus on enhancing and maintaining service delivery and to tackle the impact of the COVID-19 pandemic.
Specific safety guidelines have been issued to our field-based engineers, to ensure their protection and the safety of their service users. Our maintenance service continues to meet service level requirements and is on hand to respond to any urgent requirements that may arise.
Tunstall continues to manufacture and despatch orders to support its customers, whilst adhering to workforce Government guidelines on long term conditions and self-isolation. We are currently experiencing high demand for products and are doing all we can to fulfil customer orders as quickly as possible.
Tunstall’s standard stocking policy is to hold six weeks of component buffer stocks either at our suppliers, or in-house for goods that are manufactured by Tunstall in the UK. In addition, we have additional stocks of finished goods held at our Whitley site. We have been increasing our stock holding in the event we may need to mitigate against the effects of COVID-19. The supply chain has become more challenging as the rest of the world has gone into lockdown. We continue to work closely with our suppliers to ensure continuity of supply. To date, this has not impacted our production plans. Freight carriers are currently operating throughout Europe and China.
Any changes to this position will be communicated as the earliest opportunity.