Field Force Manager (FFM) is an additional Service Manager module extending the system capabilities out in the field.
Field Force Manager provided by Cognito iQ provides all the key functionality required to support a field based workforce. It enables service providers to offer a full managed solution complying with agreed SLAs, optimising time and available resources, improving security and efficiencies.
Service Providers Offering 24/7 monitoring service to:
Field Force Manager (FFM) integrates with the Task Management provided within Service Manager. Once a referral has been approved or a change request has been scheduled, FFM enables the assignment of assessments and installations to a master roster that can be accessed via a mobile app on the road by field engineers. The rosters can be updated and shared in real-time.
FFM also allows engineers to manage their own stock and itinerary on the move, ensuring that information is linked back to Service Manager and ensuring control centre operators always have the correct information available.
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With BT announcing that by 2025 everyone will have been moved from analogue to IP voice telephone services, the UK's switch to digital is imminent. Visit our Digital Journey page for more information on how we can support you in the journey to 2025 and beyond