PNC IP, your ARC software for a digital future
Transition your PNC to IP before the digital switchover, with Tunstall Healthcare
Switch to a digital telecare monitoring system with Tunstall Healthcare’s PNC IP, and future proof your alarm response centre. Build a bespoke platform for your service providers and users so you’re ready for the end of analogue.
Future proof your healthcare call centre software
The PNC telecare call handling system is used in just under half of all UK alarm response centres (ARC), and with the digital switchover deadline of 31 January 2027 growing ever closer, it’s time to make the move to IP.
PNC IP from Tunstall Healthcare is the next evolution in telecare call handling software that comes with unrivalled experience and wraparound support.
PNC IP means your ARC will not only be ready for the end of analogue, but future proof when it comes to further upgrades and maintenance. It’s also the ideal opportunity to re-evaluate the current needs of your ARC, its operators, its users – and refresh the features that haven’t been reviewed for a while.
Tunstall PNC IP – the headlines
PNC IP will ensure that your alarm receiving centre software is digital ready, but it’s more than a digital upgrade to the analogue version. In PNC IP, Tunstall Healthcare consolidates the features that have made PNC a tried and trusted method of triggering telecare alarms and triaging the incident with the operator for the appropriate response, but with added benefits that bring your system to the 2020s and beyond.
The digital switchover is designed to help healthcare and care service providers offer a more integrated and efficient process. While the transition itself calls for an upgrade in technology, it also affords ARCs (and telecare users and operators) the opportunity to update their operations and working practices to make them more effective every day.
Flexibility, reliability and efficiency
Tunstall Healthcare’s PNC IP has a standard feature list that includes multi-tenancy features to add flexibility and third-party integration to support collaboration. For the operator, PNC IP provides clear, concise, yet-comprehensive information and insight.
And of course, your alarm response centre software will be ready for digital monitoring using EN 50134-9 (CENELEC). For further flexibility, PNC IP will still support analogue signals for a phased transition, if you need more time.
For operators already using PNC, the interface will be a familiar sight, which means a smooth crossover with minimal retraining.
PNC IP as a SaaS solution
Software as a Service (SaaS) is becoming increasingly popular, as organisations see the advantages of being able to access platforms from any location with internet access. SaaS harnesses the benefits of being able to add greater flexibility to our work environments, whilst freeing up time and investment resources typically required to deploy hardware or manage the technology.
Tunstall Healthcare’s PNC IP has been developed to be deployed as a robust and highly reliable SaaS offering, which means providers can focus on their priorities for delivering their service, rather than solving any technology challenges
Customer Case Study - Sefton Council
Watch the video below and see how we've supported the Careline team and Sefton Council prepare for a digital future, as they move their call monitoring software, PNC over to a SaaS platform.
Build a bespoke platform with additional modules
In addition to the core call and alarm management features available in PNC IP, choose from a range of additional modules from our Tunstall Service Platform (TSP), allowing you to increase efficiency and streamline processes for your telecare service.
Case Manager
Link and sync data sources for more effective and efficient case management, from a low priority event to a life-critical incident that triggers an emergency response.
SMS Manager
Message a client, care provider or other contact directly, within your Tunstall environment and maintain a comprehensive audit trail of all activities.
Skills Management
Support the upskilling of your team to improve overall service offering, and ultimately enhance user experience and efficiency across the board. Manage the flow of this all in one place.
Lone Worker
Keep an audit of regular calls and safety check-ins for lone workers.
Mapping Application
Establish locations fast and precisely pinpoint where your services need to be for better internal support and delivery outcomes.
Wall Board
Available for Tunstall Response customers through a secure website, Wall Board displays vital information for telecare operating centre software users, such as volume of incoming alarms, lines selected, waiting and requeued, and longest waiting call.
Tunstall for tried and tested TECs
Since the 1950s, Tunstall Healthcare has been a pioneer in the telecare sector, to offer the best support to service providers and users. At the core of this is our dedication to empowering service users to retain freedom and dignity through independent living, which is enabled through personalised preventative and proactive solutions. We believe that by assisting health, housing and social care providers (and we do so across 18 countries) through support, service and the very best telecare solutions, we champion their freedom to offer the very best to their service users too.
PNC IP, combined with our next generation home hub, Lifeline Digital, provides a complete end-to-end solutions, ready for a digital future
