How does the Lifeline Pendant work?
The Lifeline Pendant is a wearable telecare device that enables a user to raise an alarm by pressing a single button. Once activated, it sends a secure signal through the connected telecare system to a monitoring centre or response service for appropriate action.
To enhance reliability and reduce unnecessary alerts, it uses Periodic Link Testing (PLT) — a proactive supervision method that regularly checks that the pendant is present, connected and functioning as expected.
This combination of secure digital communication and proactive supervision helps detect issues earlier, providing better visibility for monitoring teams and clearer reassurance for users and families.
Who is the Lifeline Pendant for?
The Lifeline Pendant is suitable for anyone who may need support or a fast way to raise help, including:
- People living independently who want reassurance at home or in the garden
- Individuals with health, mobility or sensory needs
- Families and carers who want confidence in ongoing support
- Monitoring centres and care providers seeking reliable device supervision and service visibility
Key features
- Single-button activation — easy to use for people of all ages and abilities
- Secure digital communication — designed to support RED alignment and long-term service resilience
- Replaceable battery – Serviced by qualified technicians.
- Proactive supervision (Periodic Link Testing) — regular automatic checks of connection and performance
- Discreet, comfortable design — suitable for regular everyday wear on the wrist or round the neck
- Clear reassurance feedback — visible indicators confirm alarm activation and status
Benefits
- Greater confidence - Users know help is reliably connected when needed.
- Improved monitoring visibility - Proactive supervision helps teams spot issues sooner.
- Fewer unnecessary alerts - Smarter checks reduce false-positive notifications for monitoring centres.
- Designed for regulation and resilience - Reduces risk and supports compliance with modern digital requirements.
Designed to support updated RED Directive requirements
The Lifeline Pendant has been developed to align with the Radio Equipment Directive (RED) and associated expectations for secure, resilient digital devices.
This means:
- Secure, encrypted communication across the alarm chain
- Protection against interference or unauthorised access
- Confidence that devices are designed for digital service environments
This design focus helps organisations protect services and reduce risk as digital and regulatory requirements continue to evolve.
More Information
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