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Safety around the clock

Our friendly UK operators are ready to respond when people need help the most. Tunstall Response is Tunstall Healthcare’s specialist monitoring response centre, providing 24/7 services on behalf of over 180 organisations across the UK for over 30 years.

Capability

Care in every call

What we do is special, and so are the people who deliver it. We recruit carefully, train thoroughly and measure continuously to make sure the services we provide are up to the standard our customers expect. We work closely with them to meet their individual needs and those of the people we support together. We can monitor a full service 24/7, handle out of hours alerts or manage particular calls such as repairs services.

Listen

Receive and assess calls

Operators gather facts and understand the situation quickly

Monitor resolution in real time

Every escalation is logged and tracked until resolved

Alert responders instantly

Emergency services, family, or on-site staff receive alerts immediately.

Who we support

Help wherever home is

We work with a range of organisations across the housing, care and health landscape which support people in a wide range of environments and situations:

Older people/frailty
Long-term conditions
Complex needs
Physical or sensory impairments
Dementia
Domestic violence

Trusted

Helping thousands every day

Accredited to the TEC Services Association’s (TSA) Quality Standards Framework (QSF) for TEC Services, the Response team handles over two million calls every year.

People supported daily

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Years of experience

Client satisfaction rate

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Integrated approach

One platform, every setting

Tunstall’s hardware-agnostic architecture means devices, monitoring services and managed support integrate seamlessly whether someone lives alone, in a group setting, or in a care facility. Your infrastructure grows with your needs.

Human-centered

We design for the people we serve, not the systems that serve them.

Human-centered

We design for the people we serve, not the systems that serve them.

Human-centered

We design for the people we serve, not the systems that serve them.

Case study

Collaborative Working to Help Reduce the Impact of Falls

Your questions, answered

Find answers to the questions care teams ask most about supporting people at home

Is there an age limit?

No. Tunstall supports people of all ages who want the reassurance of having help to hand. Whether you just want a little extra reassurance, or are recovering from a hospital stay, age isn’t a barrier to using our services.

Do I need to be tech-savvy?

Not at all. Our devices are designed to be simple and straightforward. One button connects you to our specialist response centre. The Tunstall 365 app is optional and built for ease of use, so families can stay connected without complexity.

Can I use this if I don't live alone?

Absolutely. Tunstall 365 can provide support to multiple people living in the same home, but each will require their own pendant. You will only need one Lifeline Digital home unit, and one £25 per month payment. Please contact us should you wish to purchase an additional pendant.

What if I'm still active?

We provide background reassurance allowing you to continue to live your life however you wish. Whether you’re pottering around at home or doing a spot of gardening, we’re there for peace of mind, not to slow you down.

How quickly will you answer my call?

We aim to answer most calls within 60 seconds, but it is often quicker.

Need more help?

Reach out to our team and we’ll walk you through it

Ready to find out more? Make the call.

We’re here to discuss partnerships, insights, and how we can support your care transformation.