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A team dedicated to your success

Our systems work 24/7/365 and so do we; whenever you need us we’re here to help. We offer an end-to-end support service, resolving technical queries, managing installations and maintenance, and supporting monitoring services.

Services

Trusted by thousands of organisations

Tunstall systems monitor and support hundreds of thousands of people every day across the UK, and our teams are on hand 24/7/365.

Help Desk

Our technical support teams provide escalation support for more complex issues, including:

Advanced fault diagnosis
System configuration and troubleshooting
Platform performance and resilience issues
Integration and connectivity challenges
Proactive monitoring and preventative maintenance

Service Desk

Our Service Desk coordinates installation, maintenance, and repair services delivered by our nationwide network of field engineers.

Installing and configuring equipment within residents’ homes
Conducting end-to-end testing with the Alarm Receiving Centre (ARC)
Ensuring residents understand how to use their equipment
Maintaining accurate service and installation records
Proactive device health monitoring, battery and connectivity checks
Fault diagnosis and repair, replacement and refurbishment
Safe de-installation and recycling

Remote Support

Using the Device Management Platform (DMP), our support teams can securely access devices allowing issues to be resolved quickly without a home visit, enhancing response times and reducing disruption for residents.

Verify device configuration
Resolve programming errors
Perform firmware updates
Correct connectivity or setup issues

Customer Satisfaction Centre

Tunstall’s CSC operates 24 hours a day, 365 days a year, providing a single, reliable point of contact for residents, customers, operational teams, and field-based colleagues.

The CSC manages enquiries including:

Technical queries
Equipment faults
Service issues
Installation requests
Maintenance and repair requests
Operational queries from customers or field teams

Let's talk care

For help with technology, technical queries or maintenance issues, get in touch