ILOS - The operating system for independent living

One open platform connecting people, technology and data to help services move beyond reactive care towards more proactive, preventative support.

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Digital

Designed to be different

ILOS represents the next chapter in independent living, moving from an outdated legacy of closed hardware and software, to the open eco systems of the future.

ILOS is the most capable integrated platform in the sector, gathering devices, data, and emergency responses into a single environment supporting integrated neighbourhood health, housing and care teams. Cloud-first, data-driven and device/system agnostic, ILOS is agile by design and can be configured around individual providers’ needs, quickly and easily evolving as these needs change.

Designed to help services move from reactive alarm handling to more proactive, preventative care, ILOS brings together AI, real-time data and connected devices to create a new way of building and delivering care and support.

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Proven

A new era in care technology

ILOS has been built on the principle that support needs to wrap around people, not places or technology. It represents a key milestone in the technology enabled care sector moving away from single use, specialist hardware and software towards creating more affordable and adaptable connected experiences.

Tunstall created the first dedicated monitoring centre software over 40 years ago, and has continued to innovate, working closely with its customers to evolve and improve its platforms.

After intensive planning and development in collaboration with customers, ILOS has been tested in real-world environments, using day-to-day insight to refine functionality and ensure it can be deployed seamlessly to support a reliable, connected service from day one.

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Shared workflows

Data integration across organisational boundaries enabling community teams to collaborate rather than delivering isolated event monitoring.

Enhanced productivity

Intuitive task management dashboard, intelligent scheduling, roster capability including skill sets and automated stock management function.

Proactive care

Shifts the focus from traditional reactive alarm handling to early insight that can trigger preventative interventions.

Open approach

Moving away from specialist hardware and software by adding a layer of connectivity and insight to familiar consumer devices

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Features

ILOS key features​

  • Device-agnostic by design: Works with any alarm, wearable, or sensor with a digital pulse. Future-proofed for consumer tech, medical-grade devices and innovations yet to come.
  • Standards-based and interoperable: Compliant with NHS, housing and social care standards, with open APIs connecting shared care records, commissioning systems and responder networks.
  • Cloud-first, always-on infrastructure: Elastic, secure and resilient. Continuous updates, no legacy drag, ready to scale from local pilots to national deployments.
  • Data-led and insight-driven: Every interaction, signal and call generates structured data, analysed in real time to predict risk, personalise support and evidence outcomes to commissioners.
  • Mobile-first experience: Intuitive apps for responders, professionals, and service users, enabling support to be delivered anywhere, anytime, on any device.
  • End-to-end orchestration: Unifies monitoring, response, housing, health and community services into a single operating spine, breaking down silos and enabling coordinated care at system level.
  • Inclusivity and safeguarding built in: compliant with web accessibility standards, and SOS functionality included in responder mobile app, with locatability and what3 words.
  • Built for resilience and scale: compliant with emerging digital regulations, tested for 24/7/365 uptime, capable of supporting millions of users securely.
  • Platform for the next market era: not a software bolt-on, but the foundation for Independent Living as a Service (ILaaS), pushing the sector forward by enabling stronger operations, better outcomes and less complexity.

Get to know ILOS.

Explore the platform in these short demo videos, each focusing on a different aspect of ILOS.

Details

Everything you need to know

Dimensions, battery life, connectivity, and compliance standards are all documented below. Download the full datasheet for technical reference.

Let's talk.

Contact us to discuss how we can help you enhance safety, efficiency, and quality of life.

Personal

Looking for personal support?

If you’re seeking a personal alarm or direct care support for yourself or a loved one, visit our consumer site.

Your questions, answered

Find answers to common questions about this device and how it works within your care environment.

Does it work with existing systems?

Yes. The device is hardware-agnostic and integrates seamlessly with your current care infrastructure. It connects to the Tunstall ecosystem without requiring a complete system overhaul.

What data does it collect?

The device monitors key health and activity indicators relevant to your care setting. All data is encrypted and stored securely, with access controlled by your organisation’s permissions.

Need more help?

Reach out to our team and we’ll walk you through it