Third Line Disaster Recovery Service
Whilst Disaster Recovery (DR) is an essential component of all telecare services some customers may wish to have the security of a third line DR service designed to activate in the event their own DR plan fails such as:
- Customer primary centre is closed due to a mass COVID-19 outbreak affecting the call handlers
- Customer primary data centre suffers an outage due to a technical fault and is unable to invoke their DR site due to shortage of trained staff
Tunstall Technical Engineers can develop a customer specific plan which includes:
- DR service set-up (initial data transfer, database build, ongoing data replication and telephone diverts)
- DR infrastructure development and deployment
- 24/7 call handling provided by experienced Tunstall Response call handlers
This service is available to monitoring centres using PNC7 and PNC8.
