Third Line Disaster Recovery Service

Third Line Disaster Recovery Service

Whilst Disaster Recovery (DR) is an essential component of all telecare services some customers may wish to have the security of a third line DR service designed to activate in the event their own DR plan fails such as: 

  • Customer primary centre is closed due to a mass COVID-19 outbreak affecting the call handlers
  • Customer primary data centre suffers an outage due to a technical fault and is unable to invoke their DR site due to shortage of trained staff
Tunstall Technical Engineers can develop a customer specific plan which includes:
  • DR service set-up (initial data transfer, database build, ongoing data replication and telephone diverts)
  • DR infrastructure development and deployment
  • 24/7 call handling provided by experienced Tunstall Response call handlers
This service is available to monitoring centres using PNC7 and PNC8.
For further information regarding any of our COVID-19 solutions please contact your local Tunstall Account Manager or 
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Tunstall’s Connected Care and Health solutions can form an effective part of the response to the COVID-19 outbreak, helping to monitor and support people at home, reduce pressure on the NHS, provide more preventative and proactive care, reduce social isolation and respond to emergencies.
View our full range of COVID-19 solutions here.
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COVID-19 Solutions

Tunstall has always played a role in helping to protect some of the most vulnerable people in our society, and so as a business we have looked to see how we can do even more to help our customers and the people they support during these unprecedented times. As a result we are introducing a range of new services.

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COVID-19/Coronavirus Customer Resources

We are working hard to offer solutions to help our customers and the vulnerable during this difficult time. We have created a COVID19/Coronavirus Customer Resource Page that will evolve as more resources become available.

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Get in touch with your local teams from around the world

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