For some PNC customers it may be possible to enable temporary remote working for call handlers. This will require Tunstall Support Engineers to conduct a technical review and GAP analysis as any potential solutions will depend on local arrangements at each customer site.
At least one call handler should be onsite at any time to ensure the service is not wholly dependent on remote workers.
Tunstall has always played a role in helping to protect some of the most vulnerable people in our society, and so as a business we have looked to see how we can do even more to help our customers and the people they support during these unprecedented times. As a result we are introducing a range of new services.
We are working hard to offer solutions to help our customers and the vulnerable during this difficult time. We have created a COVID19/Coronavirus Customer Resource Page that will evolve as more resources become available.