Solutions
No one likes an emergency, but we’re on your side if they happen and will work with you to put plans in place to avoid them. We look after warden call systems from multiple manufacturers, door entry, access control, fire and emergency lighting systems, and CCTV – one call for it all.
24/7 fault response with rapid engineer dispatch nationwide
Scheduled checks and updates to prevent failures before they happen
Real-time system monitoring and troubleshooting from our technical team
Repair and refurbishment services for home units and peripherals to ensure devices are returned to service quickly and reliably
Round-the-clock technical support from experienced specialists to resolve issues quickly and keep services running smoothly
Support and maintenance for integrated third-party systems to ensure all connected technologies continue to operate reliably
How
48-hour onsite response service (Monday-Friday). Equipment may be returned to our Product Repair Centre, where it is cleaned, repaired and updated to the latest manufactured revisions, before being tested.
Our around-the-clock, rapid response service. Equipment is checked and repaired using original manufacturers’ parts, within 24 hours, seven days a week. Engineers carry stock of equipment and can use our next day parts delivery service. In the unlikely event an onsite repair is not possible, equipment is sent to our Product Repair Centre, with alternative equipment provided to ensure the ongoing safety of service users.
Our Gold contract is exclusive to PNC customers. Equipment is repaired onsite, with a guaranteed four-hour response, seven days a week. A quarterly
comprehensive system assessment is included in the contract, along with ongoing business development advice.
Standards
Every engineer on our team holds the qualifications your care setting demands. We meet health and safety standards, maintain DBS clearance, and stay current with care sector requirements. Your systems are in capable hands.
Problems solved on the first visit
Vetted for care sector work
No downtime without support
Advantage
We built your systems. We know them inside out. That means faster diagnostics, genuine parts and updates that keep you ahead of the curve.
• Genuine parts and components
• Future-proof roadmap visibility
• Design, build, install and maintain
Find answers to the questions care teams ask most about supporting people at home
Not at all. Our devices are designed to be simple and straightforward. One button connects you to our specialist response centre. The Tunstall 365 app is optional and built for ease of use, so families can stay connected without complexity.
Reach out to our team and we’ll walk you through it
We’re here to discuss partnerships, insights, and how we can support your care transformation.
