Navigate the digital switch with confidence

By January 2027, the UK’s communications infrastructure’s move from analogue to IP is planned to be complete. Yet not all local authorities and housing providers are fully ready for the change, and the impact it may have on its technology estate and the people it supports.

Tunstall is here to help, with advice and solutions throughout the process tailored to your specific needs.

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What’s included

How we support your transition

How can Tunstall help telecare providers?

  • Understand the scope and scale of their digital challenge
  • Work across housing, health and social care
  • Support with local digital upgrade roll out plans based on the Openreach stop sell exchange
  • Define upgrade and implementation options
  • Build innovative procurement models and upgrade packages
  • Ensure solutions maintain industry standards and deliver quality
  • Maximise the opportunities presented by digital solutions
  • Communicate effectively with citizens
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Why digital?

What is the digital transition?

Currently, most people have analogue phones that plug directly into a socket on the wall. As we see demand for technology such as laptops, tablets, and smart devices increasing, the UK’s communications infrastructure needs to be upgraded to accommodate increased use.

This has resulted in national telecoms infrastructure providers upgrading their networks, gradually replacing analogue lines with digital ones, which will require phones to be connected to an analogue telephone adapter (ATA) box or router provided by the user’s communications provider (phone company). Openreach plans to complete works by 31 January 2027, increasing system capacity and capability, as well as providing a foundation for future technological advancement.

How does this impact the telecare sector?

he transition to digital presents both opportunities and challenges to health, housing, and social care providers. The upgrade to the UK’s communications network along with advancing digital technology solutions has the potential to transform service delivery, making it more person-centred, preventative, and efficient, enabling data and information to be collected, analysed and interpreted, improving services for citizens.


Telecare technology has a key role to play in enabling services to be delivered in innovative ways, placing citizens at the heart of their decision making. It is relatively low-cost, helps citizens to stay living in a place of their choice for longer with increased quality of life, plays a part in avoiding hospital admissions and often prevents or at least delays the need for residential care.


Opportunities for the telecare sector:

  • Improved safety
  • Better service provision
  • More proactive approach
  • Increased efficiency
  • Integrated and prevention
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Solutions

Tunstall’s digital ecosystem - end-to-end solutions

Whether you’re a local telecare service, monitoring centre or housing provider, here’s how we can help…

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Tunstall Lifeline Digital, setting a new standard in telecare home hubs

Tunstall Lifeline Digital is our next generation home hub supporting IP alarm protocols and the analogue to digital transition. It’s the most advanced Lifeline hub we’ve ever produced, with superb connectivity providing a platform for highly personalised and efficient care solutions and an improved user experience. 

Communicall Digital, supporting connected communities

Proven, flexible and reliable IP solutions that can be built around the unique needs of your monitoring centre and TECS, supporting both analogue and digital services across the full range of living environments enabling you to phase your investments and move seamlessly through the digital switch..

Communicall Digital, supporting connected communities

Tunstall pioneered the UK warden call market and has been installing, supporting and monitoring group living solutions for decades. Communicall Digital continues this legacy, combining our long-established expertise with modern technology to deliver a reliable service, increased efficiency and an enhanced quality of life.

Sensor portfolio, enabling personalised care

An extensive range of devices that can be combined and adapted over time to meet individual care needs and blend with their circle of support.

Case study

LHP – Working together to realise the benefits of digital TECS

Your questions, answered

As the UK continues its transition to a fully digital communications network by January 2027, Tunstall has developed a range of resources to provide further guidance and answer frequently asked questions.

Let’s plan your digital transition now

Talk to your Account Manager or Contact Us