David McKinney, Managing Director of Tunstall UK, talks about an upcoming episode of Ambulance, where a story about Tunstall Response is featured.

This week, the BBC One documentary series Ambulance airs its fourth episode of the second series, exploring what it takes to provide an ambulance service in the large and diverse region of the West Midlands. It follows a successful first series, where it was praised for its sensitive and non-sensationalist portrayal of the service’s extremely committed paramedics and the inspiring stories of the patients that they treat.

This episode, on at 9pm on Thursday 14 September, features the Tunstall Response service. The documentary will follow a call that was made by a vulnerable older person on the 22 February 2017, who was clearly distressed and required medical assistance. She pressed her Tunstall MyAmie pendant and spoke to one of our call operators on the night team at our response centre in Doncaster. The operator, Nicky, then raised the call to the ambulance control centre local to the service user, who dispatched an ambulance to assist her.

It’s fantastic to see the work that we do at Response being highlighted through this BBC programme, highlighting the importance of the role that we at Tunstall play in keeping older and vulnerable people safe and independent at home, working with partners such as ambulance control centres, the fire service and the police.

This call was just one call out of the many that we at Tunstall Response receives and manages twenty four hours a day, every day, and we should all be proud of the part we play in providing invaluable reassurance to people like the lady featured in tonight’s documentary, and their loved ones and carers. We help them be safe in the knowledge that someone is always there, 24/7.

Find out more about Tunstall Response’s monitoring service.