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Case study: Birmingham City Council and proactive calling

Posted: 5/23/2016 11:11:43 AM
The winter months see a higher proportion of older people requiring A&E assessment and stays in hospital. It’s estimated that 3.6% of patients, mostly frail or elderly people, account for over a third of all bed capacity in acute hospitals, often because alternative accommodation and care is not available,
despite their medical treatment being finished.
 
How has Birmingham City Council’s (BCC) Birmingham Telecare Service (BTS) combined a telecare service with a programme of outbound calling to provide proactive, preventative support to its citizens and help to alleviate winter pressures on health and social care?
 
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Tunstall Healthcare (UK) Ltd Head Office
Whitley Lodge, Whitley Bridge
Yorkshire
DN14 0HR

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