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Tunstall reports on telecare success through partnership with Walgreens

In-store staff education programme at Walgreens boosts over the counter telecare sales

Posted: 11/25/2014 9:55:05 AM

Tunstall Healthcare, the leading provider of technology enabled care services, has reported on the success of a retail partnership between its U.S division, Tunstall Americas and Walgreens, the largest pharmacy chain in the States.

Tunstall Americas has been working with Walgreens to develop and sell the Walgreens Ready Response™ Personal Emergency Response System, based on Tunstall’s telecare tec­hnology, referred to as personal emergency response systems (PERS) in the U.S. The system, which is already being used by thousands of customers across the U.S, was developed to support family caregivers and their loved ones who want to maintain independent living at home. The Ready Response is monitored round the clock by the Tunstall Americas Response Centers. 

Walgreens recently completed a pilot project aimed at increasing over-the-counter sales of Ready Response in Walgreens stores. The pilot involved Tunstall staff visiting 300 Walgreens pharmacies in Florida to train pharmacy managers and technicians on the features and uses of Ready Response, to help in advising potential customers about the system’s features at the point of sale. This resulted in a significant increase in over-the-counter sales of the Ready Response system being made in the area. 

Louis Shapiro, Sr. Vice President of Business Development for Walgreens Ready Response said, “It’s gratifying to see how the Ready Response system has been embraced by thousands of users, helping them to remain independent and providing valuable reassurance to their loved ones that assistance is always on hand if an emergency should occur. It’s a simple solution that’s easy to buy and use, yet helps people to feel safer, and more in control of their day-to-day lives.”

Falls and fractures in people aged 65 and older account for nearly 4 million hospital bed days in England alone, and are estimated to cost the NHS more than £2.3 billion per year. With the population aging, both the number of falls and the costs to treat injuries are expected to increase. By introducing telecare, families or carers are reassured that the wearer can call for help from anywhere in their home 24 hours a day, automatically generating an alarm call via a Tunstall medical alarm if a fall is detected.

Simon Arnold, Chief Customer Officer (CCO) at Tunstall said: “The work carried out by our U.S colleagues and Walgreens has proven to be a success, and they are a leading example of how telecare can be delivered directly to the user to help support independent living and ensure early intervention. There are valuable lessons to be learnt from our U.S counterparts that could be applied worldwide, and we expect ongoing success for the partnership in the future.”

To find out more about telecare at Walgreens visit


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