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19,000 Worcestershire telecare service users will be reassured by new quality accreditation

Posted: 6/25/2013 4:10:21 PM

Tunstall Healthcare is pleased to be supporting Worcestershire Telecare and congratulates them on their success in achieving Platinum Members status under the Telecare Services Association’s Code of Practice accreditation scheme.

Tunstall has worked in partnership with Worcestershire TeleCare (WTC) for almost 30 years and is delighted Worcestershire TeleCare services is the first in the UK to be assessed against the TSA’s new Integrated Code of Practice for Telecare and Telehealth Services,introduced in May 2013.

To become a Platinum Member, WTC had to demonstrate compliance with every module of the Code or Practice for the services it provides, be compliant with the European Technical Specification and answer at least 98.5% of calls within 60 seconds.

David Cockayne, Managed Services Director at Tunstall Healthcare said:

It is a pleasure to work with such a professional and high calibre organisation. We know how robust the TSA accreditation scheme is, and we also know people who rely upon Tunstall’s market leading telecare solutions every day will feel even more reassured that they are receiving such a high quality monitoring and response service from WTC. Many congratulations.

Robert Redman, Head of Worcestershire TeleCare said:

We are so proud of this achievement.  As a team, we work extremely hard to make sure our customers and service users receive a reliable, professional and quality service. Being recognised as a Platinum Member means that they and their families and carers can have complete confidence in our service and know that when they need us, we will be there for them.

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Tunstall Healthcare (UK) Ltd Head Office
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