iVi (pronounced ivy) is Tunstall’s new intelligent pendant, which features integrated fall detection. The lightweight, compact personal device is the only product of its kind to have a ‘not-worn’* alert, which raises an alarm at the monitoring centre if it hasn’t sensed movement for a defined time period. The pendant has several wearing options and can be adjusted to suit individual needs, with three variable sensitivity levels available. It also features both a button to raise an alarm, and an additional button to cancel any potential alerts that were triggered unnecessarily.
The iVi intelligent pendant is compatible with Tunstall’s range of Lifeline home units, and other Tunstall telecare-enabled systems such as Communicall and CareAssist. According to Age UK, approximately one-in-three people over the age of 65 suffer a fall each year, costing the NHS an estimated £4.6m a day. The pendant, which has been developed with extensive input and insight from Tunstall customers, is designed with the user at the heart of the solution, offering tailored services to meet individual needs. It is ideal for people prone to falling, individuals who have recently been discharged from hospital, people who work alone and those with medical conditions such as diabetes or epilepsy.
Tunstall will also be previewing its next-generation monitoring centre software, PNC7, which provides a powerful, scalable technology platform that is easier for operators to use, more flexible and more efficient. PNC7, which is designed to support an efficient monitoring centre service, enables all calls to be delivered seamlessly to the desktop regardless of the source, with the interface only enabling options and actions according to the calling equipment.
PNC7’s Operator Assistance function provides an onscreen guide for operators to follow set procedures according to the type of customer, reducing the need to refer to manuals and thus reducing the risk of errors. Case Management also allows operators to keep on-going incidents active while continuing with their call handling responsibilities, enabling different calls to be collated to follow an incident from initiation to completion.
Visit Tunstall at stand 31-34 to find out more about their latest telecare solutions.