Digital Journey

We’re all different, but as we grow older most of us want the same things.

To remain independent, and live somewhere safely and with dignity.

To have the care and support we need and feel connected to our families and community.


Tunstall has harnessed the power of IP digital technology to open up a whole new world of capability both for the provider and the citizen.

Housing providers are facing major challenges.

  • The number of people aged over 75 in the UK will double in the next 30 years1
  • One third of all UK households are older households1
  • 2m people struggle with self care2
  • 25% of over 60s would buy a retirement property1
  • Only 2% of UK housing stock are retirement properties1

We have already begun a journey from analogue to digital which will enable us to deliver different models of care and support.

By adding a revolutionary communications layer to housing with care we can move towards homes which are sustainable and deliver a new range of aspirational services and experiences.

Read more:


1Age UK, Later Life in the United Kingdom, January 2015

2The Bigger Picture: Understanding disability and care in England’s older population, Independent Age and Strategic Society Centre, November 2014


Unleashing the power of digital communications

Revolutionising housing with care with life enhancing technologies

Launch of white paper exploring the power of technology enabled housing with care

The Housing LIN (Learning and Improvement Network) has sought the views of its members on the future of housing with care with a specific focus on the use of technology. This white paper, supported by Tunstall Healthcare, looks at how technology may be used to support the ambitions of delivering first class housing, care and support.

This short paper summarises the results from an online survey and lively workshop held with the South West Housing LIN leadership set on 22 January 2015. We are very grateful to everyone’s input and feedback in compiling this paper.

Summary results:

The biggest barriers to greater adoption of technology to support housing with care are:

  • Culture– this is the biggest barrier - We have silo working, fear of change, safeguarding worries and a lack of leadership/oversight.
  • Awareness- if you don’t know what’s out there, how can you change
  • Leadership - Commissioning and procurement- Trying to move to outcome focused care planning and individualised commissioning is a big challenge. There is also confused ownership of housing, support and care functions
  • Budgets - there is underinvestment in the development of new or redevelopment of existing specialised housing and uncertainty of revenue funding

How to break down the barriers

  • Staged approach- You need a phased introduction and roll out of new ways of working. Gradually staff become more aware, managing care needs differently for example, to free up staff time.
  • Funding options- Flexibility in options is key here – a mix of leasing, capital, revenue and self-funders. In our experience, if the idea is strong enough and the evidence is there to back you up, the money is found.
  • Communication - Engaging stakeholders at an early stage is imperative. It’s about doing the right thing at the right time and at right price – it only works if embedded into practice. Passion and being tenacious is key. 
  • Integrated approach- Technology itself isn’t the solution but needs to be part of an integrated approach. An exemplar service also works closely with multi-disciplinary teams across health, social care and the third sector.

What can be achieved by doing “technology enabled housing with care” well?

It is worth having a look at our “housing visionaries” paper which can be viewed here

  • System integration
  • Reduction in falls
  • Outcomes for residents – better connected, protected, fulfilled and in control
  • Productivity gains

For further information, please contact the author of this paper

Ali Rogan, External Affairs Director, Tunstall Healthcare and author of this report says “The finding from this white paper ring true for a lot of us who have been involved in transforming services. The barriers to adoption often start with the issue of culture and one of moving from a fear of change and silo working, to a new culture of embracing change and continual improvement – but this takes strong leadership and a good understanding of what new technology can do. Best practice in the area of technology enabled housing with care is an area which the Housing LIN is taking seriously, and a bank of visionaries and case studies is being built.”

Jeremy Porteus. Director of the Housing LIN says “The benefits to be gained from getting it right are not to be underestimated. Whether your ambition is for better integration, a reduction in falls or productivity gains, one thing that can’t be ignored is the outcomes for residents – let’s get networked to enable people to be better connected, better protected, fulfilled and in control.”



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