Latest training news

PNC6.2 - the future of monitoring software is here

PNC6.2 offers all the benefits of the well established PNC6 call monitoring and management system from Tunstall, with the addition of a valuable new and unique Case Manager tool along with improved reporting functions.

New features of PNC6.2 include:

  • Case Manager - a facility to link all the activities and events relating to a single case. This enables operators to ensure all activities are followed through and completed. Milestones are created along the route and reporting can provide management information to ensure adherence to SLA relating to cases. 
  • Operator Evaluation Software - the ability to retrospectively monitor the number of calls handled by each operator during the month to enable conformance to TSA code of pratice requirements.
  • Improvements to reporting functions - this upgrade facilitates new standard reports through additional reference fields and CSV output to enable manipulation of data as required.
  • Call Stack Promotion - dynamic call prioritising, based on configurable rules, to assist in keeping on top of SLA response times.
To book a training course in advance of the release of PNC6.2 or to receive expert training on your existing PNC software, please contact us for further information on 01977 660386 or email janette.baxter@tunstall.co.uk  

 

New training course now available

A new course is now also available for the advanced users of telecare within their current services:

Advanced Telecare Systems

This 1 day course is designed for the organisations that are familiar with the standard functionality of the Lifeline units but now wishes to further exploit the true capabilities of the Lifeline Connect + by the use of more advanced functionality and configurations, this includes such subjects as:

  • My Life / DDA integration
  • Hardwired I/O configuration
  • X10 usage
  • Advanced Telecom Networks
  • Multiple ID Configurations
  • Confirmation Calls
  • Cancel at Source
  • Virtual Sensors

Once again to take full advantage of this opportunity please contact the training team on 01977 660386 or email training@tunstall.co.uk