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Chichester Careline Enhances Personal Alarm Service with Latest Call Monitoring System from Tunstall
Centre upgrades to Tunstall's latest PNC6 call monitoring and management system to improve call handling and data administration.
Chichester Careline has enhanced its 24-hour personal alarm service with a call monitoring and management system upgrade from Tunstall. The latest PNC6 system provides the centre with a next-generation solution that enhances call handling, and offers automated management reports and an integrated voice recording system to improve service delivery.
Established by Chichester District Council in 1987, the Careline centre supports nearly 21,000 service users from Chichester and the surrounding area and handles an average of 2,000 calls a day. Chichester Careline provides a range of telecare solutions that enable residents to live safe and independent lives with immediate access to support.
Brenda Jackson, Centre Manager at Chichester Careline said, "We have worked with Tunstall for a number of years, providing support to residents to ensure they can live independent lives knowing help is always available when needed. The recent upgrade from Tunstall's PNC4 to the latest PNC6 system has been a seamless transition and has had positive feedback from staff. Many have highlighted the benefits of the new integrated voice recording function, which allows operators to access recordings of calls at the touch of a button should they need to."
Along with several core features including door-entry video support and call conferencing capability, the latest PNC6 system also includes a medical lexicon for staff, accessed on-screen with a dropdown selection, to help minimise the risk of spelling errors while keying in data. These features enhance staff efficiency in emergency situations and also provide comprehensive details of incidents handled, supporting audit and reporting needs
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